← Back

Rohit Navani

Support Engineer specializing in enterprise storage protection and recovery, virtualization, and operational automation.

Professional Experience

• Served as a primary escalation point for cases
• Microsoft 365 administration
• Google Workspace administration
• Network adminstration (Meraki, SonicWall, Fortigate, Cisco ASA)
• Database administration (mySQL, Prostgres)
• Application troubleshooting
• Project management (scoping, deployment, post-deployment support)

• Filter 90%+ of reported CVEs as false positives by analyzing vulnerability scans and penetration test findings, escalating only validated threats to engineering for exposure assessment and remediation.
• Owned escalation point for production failures across the Datto BCDR platform (petabyte-scale storage, hundreds of thousands of physical appliances, hundreds of thousands of active cloud agents), handling 25+ L2 escalations per week.
• On-call rotation covering disaster recovery escalations on off-days.
• Restored 300+ production systems from ZFS-backed backups, converting to NTFS/ext4/XFS as required by client target environments; largest single recovery 70TB.
• Diagnosed network faults via Wireshark packet inspection, traceroute analysis, and iperf throughput validation, isolating transmission errors and faulty NICs.
• Resolved virtualization issues across KVM, VMware, and Hyper-V: USB passthrough, manual vmx modification, and recovery of virtual disks that fail to mount or display.
• Performed kernel log and SEL analysis across IPMI, iDRAC, and iLO platforms to identify intermittent hardware faults in enterprise Linux fleets.
• Mentored 20 L1 technicians and led new-hire onboarding for 15, authoring internal runbooks that distilled complex resolutions into reproducible procedures.
• Automation Tools
  • Scripted ZFS snapshot mounting and loop device mapping to extract Windows crash dumps and event logs for forensic analysis.
  • Built ZFS size-delta calculator estimating uncompressed incremental data growth, used for storage forecasting and DR validation.
  • Designed ZFS send/receive pipelines through 7zip streams to maximize throughput on large-scale data migrations.
  • Automated bulk modification of device configuration keys and replication statuses across large agent fleets via jq, sed, grep, and input redirection.

• Built Bash automation that reduced repetitive triage steps for the support team.
• Assisted higher volume clients being responsiblile for maintaining customer trust.

• Achieved 99% CSAT across 83 surveys; managed end-to-end ticket triage in Windows (event log + crash dump analysis) and Linux environments (kernel log and syslog analysis).

• Managed fleet of 250 iOS devices via Intune MDM and 400 Windows devices via Active Directory and SCCM; maintained 99% uptime.

• Imaged laptops to Orange County Public Schools standards, resolved BIOS/driver conflicts, and performed QA on repaired laptops.

Technical Skills

• Storage & Filesystems: ZFS (Zpool/Zvol recovery), gdisk/fdisk, TestDisk, Paragon, mkfs
• Virtualization: KVM/QEMU, VMware ESXi/vCenter, Hyper-V
• Networking: Wireshark packet inspection, iperf throughput validation, LACP/LAG/Round Robin bonding, VLAN tagging and bridging
• Linux/Ops: Kernel log debugging, Bash automation, SQL query optimization
• Hardware/OOB: IPMI, iDRAC, iLO, System Event Log (SEL) analysis, component level diagnosis and replacement

Education

University of Central Florida | B.G.S., Computer Engineering, Computer Science Foundations, and Business (2023)